Payments, Cancellations, Refunds

Can I pay with PayPal?

Can I pay with an international credit card?

Can I pay with my credit or debit card?

How do I pay for my car transport?

Do I have to pay the carrier if I am not fully satisfied with the auto transport service?

How do I pay the carrier at delivery?

Are there any hidden costs or charges in your price?

What is your cancellation policy?

What is your refund policy?

How do I cancel my order?

If I need to cancel, will I get a refund?

What are my options with non refundable deposits?

How do I know what my estimated pickup window is?

How long does it take to process/receive a refund?

What happens if SGT Auto Transport cancels my order?

Insurance & personal items

What if damage to my car is caused by my personal items?

Do I have to pay a deductible?

What do I do if my car is damaged during car transport?

Is my vehicle insured during car transport?

Can I ship my furniture in my car?

Are my personal items insured?

Can I ship personal items in my car?

Pick-up & delivery timeline

Can you guarantee a pick-up date?

How do I know my pick-up date and time?

Can I change my First Available Pick-up Date?

How do I know what my estimated pickup window is?

What qualifies as "Customer Imposed Restrictions"?

Types of car shipping services

Do I need to drop off or pick up my vehicle anywhere?

What is top load placement?

What is the difference between open and enclosed auto transport?

Can I ship a car from an auto auction?

Can I ship a car from a storage facility?

Is your service door-to-door?

Useful information

How long is my quote valid for?

Does the shipping cost depend on the value of the vehicle?

Is there a discount for shipping multiple vehicles?

How long does it take to deliver my vehicle?

Do I have to be present when my car is picked up or delivered?

Will I receive a vehicle shipping contract?

Can I ship a golf cart?

Can I ship a vehicle with a lift kit and oversized tires?

How can I track my vehicle while in transit?

What is the difference between a Carrier and a Broker?

Can I ship a vehicle with low ground clearance?

What is an operable and inoperable vehicle?

Can I place an order if I don’t know the exact address?

What does First Available Pick-up Date mean?

What should I do if I have a toll transponder?

Is SGT Auto Transport a Broker or a Carrier?

Do you offer a Military car shipping discount?

How Much is Car Transport Service?

Can I ship a motorcycle?

Can I ship a car that doesn’t run?

What type of truck will transport my car?

Will the carrier contact me regarding the pick-up?

Can I get a quote if I don’t know the exact address?

What is a Bill of Lading (BOL)?

Do I need a vehicle title or registration to ship my vehicle?

What should I do to prepare my vehicle for transport?

How much gas should I leave in my car’s gas tank?

How far in advance should I book?

Can I ship a car from an auto auction?

Yes, we offer car shipping from auto auctions. We can ship vehicles from all major auto auctions in the U.S. including: Copart, IAA, Car Dealers, Manheim, Brashers, Mecum and even shipping ports.

In order to ship a car from an auto auction, you must be aware of the following:

Shipping a car from a Copart - You need to provide us with the buyer number and lot number. Keep in mind they are closed during the weekend.
Shipping a car from IAA - You need to provide us with the buyer number and stock number. Keep in mind they are closed during the weekend.
Shipping a car from Car Dealers - You'll need to provide us with the VIN number and the name of the sales rep you purchased the car from.
Shipping a car from Manheim - You'll need to provide us with the Gate Pass (usually under the dealership’s name) and the last 6 digits of the VIN number.
Shipping a car from/to Ports - You'll need to provide the port working hours, dock receipt, title and any required paperwork. If the vehicle is inoperable, please check with the port if they’re accepting non-running vehicles.

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